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Troubleshoot a problemBrowse by topic
- Getting startedWhat Orfy is, how a booking works end to end, and the words we use.5 articles
- Account and sign-inCreating an account, signing in, email verification, and account recovery.9 articles
- Finding a vendorSearching, filtering, and reading a photographer's profile.4 articles
- PackagesWhat a package includes, how pricing is shown, and how to compare them.3 articles
- BookingRequesting a session, confirmation, booking states, and changes.10 articles
- PaymentDeposits, settling the balance, payment methods, and failed payments.10 articles
- Refunds and cancellationCancelling a booking, requesting a refund, and what happens next.7 articles
- Before your sessionPreparing for the shoot, location, timing, and contacting your photographer.1 article
- Photo deliveryWhen photos arrive, how to view them, and how to download the originals.7 articles
- MessagingTalking to your photographer and what must stay on the platform.1 article
- ReviewsWho can leave a review, when, and how reviews appear.1 article
- ExplorePublishing stories, what gets featured, and content rules.1 article
- For vendorsApplying, verification, building your profile, and running your Studio.6 articles
- Earnings and withdrawalsPlatform fee, balance, and getting paid.3 articles
- Referral partnersJoining the referral programme and how referrals are tracked.1 article
- NotificationsEmail and push notifications, and how to change what you receive.1 article
- Safety and privacyStaying safe, protecting your data, and reporting a problem.3 articles
- TroubleshootingFix the most common problems by the symptom you are seeing.3 articles
Frequently asked questions
- How do I find the right vendor?
- Use search and the category, location and price filters to compare vendors and packages. Open a profile to see the portfolio, what each package includes, and the price before you book.
- How do I book a vendor?
- Browse Vendors or Packages, open a package you like, tap Request Booking and pick a date. Once the vendor confirms, pay the amount shown for the package to secure your booking.
- How much is the deposit?
- Submit your booking request and, once the vendor confirms, pay the amount shown for the selected package during checkout. With photographers and videographers, the remaining balance is paid after the session. With vendors who hand over no files, such as makeup artists or venues, it is due 3 days before the session; if it is unpaid by then, the vendor may cancel and the deposit is not refunded. Bookings confirmed less than 3 days before the session are paid in full.
- Are payments secure?
- Yes. Payments run through {payProvider}, which opens as a secure window on top of Orfy, so you never leave the site. Pay by virtual account (bank transfer), QRIS, e-wallet or card, whichever the checkout offers. The total you see already includes the transaction fee. Orfy never sees or stores your card details, and a booking is marked paid only when the payment provider confirms it to us directly.
- What is the cancellation & refund policy?
- Refunds can be requested while a booking is in the deposit-paid stage (before the session) and within the cancellation window (48 hours after your deposit payment by default). Go to My Bookings → Request Refund and enter the bank account or e-wallet the money should go to. Each request is reviewed by our team, and a full or partial refund may be granted; you can follow every step in My Bookings. If the vendor cancels, the refund opens by itself and includes the transaction fee. No refunds are available after the session has taken place or photos have been delivered.
- Can I reschedule my session?
- Rescheduling is possible when you and the vendor agree, subject to any package-specific rules shown before you booked. Message the vendor from your booking to arrange a new date.
- When do I get my photos?
- After the shoot, the vendor uploads previews. Once you pay the remaining balance, the full-resolution photos unlock for download.
- Can I chat with my vendor?
- Yes — open the booking and tap Chat. Please keep all communication on Orfy; sharing personal contact info is not allowed.
- How is my personal data handled?
- We only collect what is needed to run bookings and keep the marketplace safe, and analytics runs only with your consent. See the Privacy Policy for the full details and your rights.
- How do I become a vendor?
- Tap “Become a Vendor”, fill in your profile, Instagram, and identity verification. An admin reviews your application and approves it before your profile goes live.
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Still need a person?
Email [email protected] with your account email and, if it is about a booking, the booking ID.
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