Refunds and cancellation

How to request a refund

When a refund can be requested, what happens after you submit, and what to expect.

Cancelling a booking

How to cancel, what happens to money already paid, and how cancelling differs from a refund request.

Where my refund is

The stages a refund request passes through and where the time actually goes.

The photographer cancelled

What happens when the cancellation is not yours.

Bad weather or something outside anyone's control

What happens when a shoot cannot go ahead and nobody is at fault.

My refund request was rejected

What a rejection means, and how to respond to one.

What I received did not match the package

How a shortfall against the package is assessed.