Troubleshoot a problem
Not sure which article you need? Answer two or three questions and we will point you at the right one.
- My booking has a problemWork out whether it is waiting on the photographer, on you, or on support.
- My payment did not workSeparate a failed payment from a payment that went through but has not shown up.
- Can I get a refund?Understand which situation you are in before you ask. This is guidance, not a decision.
- I cannot get my photosFind out whether the gallery is locked, not ready yet, or failing to download.
- My photographer profile is not liveWork out what is still missing before your profile can appear to clients.
- My withdrawal has not arrivedCheck the three things that hold up a payout before contacting support.
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