Booking

How to book a session

The steps from choosing a package to a confirmed booking.

My vendor has not confirmed my booking

What Pending confirmation means, how long to wait, and what to do if there is no response.

Rescheduling a session

When a session can be moved, and how to agree a new date with your photographer.

What each booking status means

Every status a booking passes through, in plain language, and who acts next.

My booking request was declined

What a decline means, what it costs, and what to do next.

I booked the same session twice

What to do when two bookings exist for one shoot.

My booking status has not changed

When to wait, and when a stuck status is worth reporting.

I did not get a confirmation email

Why the email may be missing, and why the booking itself is still fine.

The photographer did not turn up

What to do on the day, and what to send afterwards.

We disagree about what was agreed

How a disagreement is looked at, and what makes it resolvable.