How to request a refund
Refund requests are submitted from the booking and reviewed by the Orfy team. Submitting a request is not an automatic approval.
Refunds and cancellationFor clientsLogin required
Before you begin
- Read the Refund Policy so you know which situations are covered.
- Have the booking open — you will need to give a reason.
What to do
- Open the booking and choose Request refundRequests can be made within 48 hours of the deposit payment.
- Give a clear reasonExplain what happened. Specific detail is what lets the team resolve it without going back and forth.
- Submit and wait for reviewYou will be told the outcome; the review takes the timeframe shown when your request is reviewed.
Expected result
The request appears on your booking with its current status, and you are notified when it is decided.
If the issue continues
- If your situation is not covered by the policy, contact support and explain it — an exception is a human decision, not an automatic one.
What to send support
- Your account email
- The booking ID
- The reason for the request
- Any evidence relevant to what happened
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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