How the deposit and the balance work
A booking is paid in two parts: a deposit to secure the date, and the balance. With photographers and videographers the balance comes after the session; with vendors who hand over no files, such as makeup artists, venues or catering, it is due 3 days before the session.
PaymentFor clientsLogin required
What to do
- Pay the deposit after the vendor confirmsThe deposit is 50% of the package price. It reserves your date.
- Photographers and videographers: balance after the sessionThe remaining amount becomes due once your files are uploaded after the session, and paying it unlocks your gallery for download.
- Other vendors: balance 3 days before the sessionYou can pay it any time after the deposit. We email reminders 7 and 4 days before. If it is still unpaid on the due date, the vendor may cancel and the deposit is not refunded.
- Booking close to the dateIf a vendor who hands over no files confirms less than 3 days before the session, there is no deposit: you pay in full once they confirm.
Expected result
Your booking shows the amount paid against the total, so you can always see what remains.
If the issue continues
- If the amount shown does not match what you expected, do not pay again — contact support with the booking ID.
What to send support
- Your account email
- The booking ID
- The amount you expected and the amount shown
Email [email protected].
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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