My payment failed or I was charged but the booking did not update

• Open My Bookings and look at the amount paid on the booking.
• Have your bank or wallet notification to hand.

• Payment was declined
• Money left my account but the booking still says unpaid
• I may have been charged twice

• The payment page was closed before it finished.
• The bank or wallet declined the transaction.
• Confirmation is still being processed and has not reached the booking yet.

1. 1Do not pay a second time straight awayA duplicate payment is harder to unwind than a delayed confirmation.
2. 2Refresh the booking after a few minutesPayment confirmation is applied to the booking when it is received.
3. 3Check the method you used is supportedOrfy accepts QRIS, bank transfer, e-wallet, card.
4. 4If the booking still shows unpaid, contact supportInclude the transaction reference from your bank or wallet.

The booking shows the payment and moves to the next status.

• Contact support with the details below. Do not retry a payment you believe already succeeded.

• Your account email
• The booking ID
• The transaction reference from your bank or wallet
• The date, time and amount
• A screenshot of the notification if you have one

Email hello@orfy.io.