Photo delivery
When photos arrive, how to view them, and how to download the originals.
Not sure what is wrong?
Common tasks
Common problems
I cannot download my photos
Why a gallery stays locked, what unlocks it, and what to do if it is still locked after paying.
My photos have not arrived yet
How delivery works, where to see progress, and what to do if the wait is longer than agreed.
My photos are late
When editing is simply taking time, and when it is worth escalating.
My download link expired
Why links stop working, and how to get a working one.
Photos are missing, or they are not mine
What to do about a gallery that is incomplete — or belongs to someone else.
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