Payment

How the deposit and the balance work

Why a booking is paid in two parts, when each part is due, and what the deposit secures.

What you pay, and when

The full payment sequence from booking to delivery.

Which payment methods you can use

What Orfy accepts, and why card details never reach us.

Receipts and payment history

Where to find what you have paid, and what counts as proof.

My payment failed or I was charged but the booking did not update

What to check first, why a payment can succeed at your bank but not show on the booking yet, and when to contact support.

Currency and conversion

Why you may see two currencies, and which one you are actually charged in.

I was charged twice

How to tell a duplicate charge from a pending authorisation, and what to send.

The amount charged looks wrong

The usual reasons an amount differs from what you expected.

My promo code will not apply

Each reason a code is rejected, and what it means.

My payment timed out

What happens when a payment window expires before you finish.