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My payment timed out

A timed-out payment takes no money. Start a fresh one — do not send a transfer against an expired instruction.

PaymentFor clientsLogin required

Symptoms

  • The payment page expired
  • I ran out of time to transfer

Most likely causes

  • The payment window closed before the transfer was made.
  • A QRIS code expired before it was scanned.
  • The tab was closed mid-payment.

What to do

  1. Check nothing was takenA timeout should leave your balance untouched. Confirm from your bank before retrying.
  2. Start a new payment from the bookingThis issues fresh instructions.
  3. Never pay against expired instructionsMoney sent to an expired virtual account or QR code cannot be matched automatically.

Expected result

The new payment completes and the booking updates.

If the issue continues

  • If you already transferred against expired instructions, contact support with the transaction reference straight away.

What to send support

  • Your account email
  • The booking ID
  • The transaction reference, if money did leave your account

Email hello@orfy.io.

Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.

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