I was charged twice
Some duplicates are real; many are a pending authorisation that drops off on its own. Check before assuming.
PaymentFor clientsLogin required
Symptoms
- Two charges for one booking
- My statement shows the amount twice
Most likely causes
- A failed attempt left a pending authorisation that has not yet released.
- Payment was submitted twice while the first was still processing.
- Two bookings exist, not one.
What to do
- Check whether one is still pendingA pending hold is not a completed charge and usually releases within a few days.
- Check you do not have two bookingsTwo charges for two bookings is not a duplicate.
- If both completed against one booking, report itSend both transaction references so they can be matched.
Expected result
Either the hold releases, or the genuine duplicate is identified and returned.
What to send support
- Your account email
- The booking ID
- Both transaction references from your bank or wallet
- The date, time and amount of each
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
Was this helpful?
© 2026 Orfy. All rights reserved.