The amount charged looks wrong
Most of the time the amount is right and something else explains the difference: a deposit rather than the full price, or a bank conversion.
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Symptoms
- I was charged more than expected
- The total is not what the package said
Most likely causes
- You paid a deposit, not the full package price.
- A foreign card added a conversion fee.
- A promo code was not applied before paying.
- The package price changed after you last looked.
What to do
- Check whether it was the depositThe deposit is 50% of the total, so it will not match the package price.
- Compare against your checkout screen, not the listingCheckout is where the actual amount is stated.
- Check for a bank feeA foreign-transaction fee appears on your statement but was never sent to us.
Expected result
Either the difference is explained, or you have what support needs to look at it.
What to send support
- Your account email
- The booking ID
- The amount you expected and the amount charged
- The transaction reference
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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