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I booked the same session twice

Deal with it before either is paid. An unpaid duplicate is trivial to remove; a paid one becomes a refund.

BookingFor clientsLogin required

Symptoms

  • I see two bookings for the same session

Most likely causes

  • The request was submitted twice on a slow connection.
  • Two photographers were requested and both accepted.

What to do

  1. Check whether either has been paidThis decides whether it is a cancellation or a refund.
  2. Cancel the unpaid oneTell the photographer why, so they can free the date.
  3. If both were paid, contact supportSend both booking IDs — do not just abandon one.

Expected result

One live booking, and nothing paid twice.

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