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We disagree about what was agreed

A dispute is resolved on what is written down: the package description and the booking chat. Nothing agreed elsewhere can be seen.

BookingFor everyoneLogin required

Before you begin

  • Try to settle it directly first — most disagreements are a misunderstanding, not bad faith.

Symptoms

  • We remember the agreement differently

What to do

  1. Re-read the package descriptionIt is the agreement. Duration, photo counts and inclusions were all stated there.
  2. Re-read the booking chatAnything varied from the package needs to be there to count.
  3. State plainly what you expected and what happenedSpecifics resolve; general dissatisfaction does not.
  4. Escalate to support if you cannot agreeSupport reads the same two records you just did.

Expected result

Either you settle it directly, or support has enough to review it.

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