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Rescheduling a session

Either you or the vendor can propose a new date from the booking; it changes once the other side accepts. Not within 24 hours of the session, and at most twice per booking. It is free.

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Symptoms

  • I need a different date
  • Something came up and I cannot attend

What to do

  1. Open the booking and press RescheduleIn My Bookings. Do it as early as you can: it is not possible within 24 hours of the session.
  2. Pick a new date and timeAt least 24 hours away, on a day the vendor is available. Add a note if it helps.
  3. Wait for the vendor to acceptYou can withdraw the proposal until they answer. If the vendor proposes one instead, Accept or Decline appears on the booking.

Expected result

Once accepted, the booking, its reminders and the vendor's calendar all show the new date, and both of you are notified.

If the issue continues

  • If you cannot agree and the session cannot go ahead, read the refund article before cancelling.

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