Where my refund is
A request is reviewed, then approved or rejected. An approved refund still has to travel back through your bank, which is usually the longest part.
Refunds and cancellationFor clientsLogin required
Symptoms
- My refund was approved but has not arrived
What to do
- PendingSubmitted and waiting on review.
- ApprovedWe agreed. The money has NOT been sent yet — the transfer is a separate step, and you will get another email when it goes out.
- Money sentTransferred, with a reference number you can quote to your bank.
- ReceivedIt shows on your statement. Timing here is your bank's, not ours — the timeframe shown when your request is reviewed.
- RejectedNot agreed, with a reason. You can respond to the reason.
- CancelledWe approved it and then could not complete it — a wrong account, or we could not reach you. The reason is given and your booking returns to what it was.
Expected result
You know which stage you are at and who is holding it.
If the issue continues
- If it is approved and your bank shows nothing after a full week, contact support.
What to send support
- Your account email
- The booking ID
- The date the refund was approved
Email [email protected].
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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