Where my refund is
A request is reviewed, then approved or rejected. An approved refund still has to travel back through your bank, which is usually the longest part.
Refunds and cancellationFor clientsLogin required
Symptoms
- My refund was approved but has not arrived
What to do
- PendingSubmitted and waiting on review.
- ApprovedAgreed and sent for processing. The money has not landed yet.
- RejectedNot agreed, with a reason. You can respond to the reason.
- ReceivedIt shows on your statement. Timing here is your bank's, not ours — the timeframe shown when your request is reviewed.
Expected result
You know which stage you are at and who is holding it.
If the issue continues
- If it is approved and your bank shows nothing after a full week, contact support.
What to send support
- Your account email
- The booking ID
- The date the refund was approved
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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