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Bad weather or something outside anyone's control

Nobody is at fault, so the usual answer is a new date rather than a refund. Agree it as early as you can.

Refunds and cancellationFor everyoneNo login required

Symptoms

  • It rained on the day
  • The location closed unexpectedly

What to do

  1. Agree a call time in advanceFor an outdoor shoot, decide together when the weather decision gets made.
  2. Reschedule rather than cancelA moved date leaves both sides whole. A cancellation does not.
  3. Record the agreement in the booking chatIncluding who decided, and when.

Expected result

The session happens on a workable day instead of being lost.

If the issue continues

  • If no new date can be agreed at all, read the refund article before cancelling.

What to send support

  • Your account email
  • The booking ID
  • What prevented the session

Email hello@orfy.io.

Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.

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