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The photographer cancelled

A cancellation by the photographer is not your cancellation, and a refund request is reviewed on that basis.

Refunds and cancellationFor clientsLogin required

Symptoms

  • The photographer cancelled my confirmed booking

What to do

  1. Get it in the booking chatA cancellation stated only by phone or another app cannot be seen when the request is reviewed.
  2. Raise the refund requestSay clearly that the photographer cancelled, and when.
  3. Rebook if the date still mattersDo not wait for the refund to settle before looking for someone else.

Expected result

The refund is reviewed as a photographer cancellation, and you still get your shoot.

What to send support

  • Your account email
  • The booking ID
  • When and how they cancelled

Email hello@orfy.io.

Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.

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