What I received did not match the package
The package description is the standard. A measurable shortfall against it is reviewable; disliking the style is not.
Refunds and cancellationFor clientsLogin required
Before you begin
- Re-read the package description as it was when you booked.
Symptoms
- I received fewer photos than promised
- The session was shorter than booked
What to do
- Identify the specific shortfall"The package said 30 edited photos and I received 12" is reviewable. "I expected better" is not.
- Raise it with the vendor firstA missed deliverable is often an oversight and gets fixed faster directly.
- Escalate with both figuresWhat was promised, and what arrived.
Expected result
Either the shortfall is made good, or it is reviewed against the package.
What to send support
- Your account email
- The booking ID
- What the package listed
- What you actually received
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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