My refund request was rejected
A rejection comes with a reason. Responding to that specific reason with evidence is what changes an outcome — repeating the request does not.
Refunds and cancellationFor clientsLogin required
Symptoms
- My refund request was rejected
Most likely causes
- The service was delivered as described.
- The request fell outside the window.
- There was not enough to establish what happened.
What to do
- Read the reason givenIt tells you what was missing or what was decided.
- Answer that reason specificallyNew evidence — messages, photos, timings — is what a review can act on.
- Reply to the same threadA fresh request starts from zero and loses the history.
Expected result
Either the new evidence is considered, or you understand why the outcome stands.
What to send support
- Your account email
- The booking ID
- The reason you were given
- What is new since the decision
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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