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Cancelling a booking

Cancelling stops the booking. If you have already paid, money is handled through a refund request, which is a separate step.

Refunds and cancellationFor clientsLogin required

What to do

  1. Open the booking in My BookingsThe available actions depend on the current status.
  2. Cancel if nothing has been paidAn unpaid booking can be cancelled without a refund request.
  3. If you have paid, request a refund insteadCancelling on its own does not return money that has already been paid.

Expected result

The booking moves to Cancelled and the date is released.

If the issue continues

  • Contact support if the booking cannot be cancelled from the page and the session date is approaching.

What to send support

  • Your account email
  • The booking ID
  • Why you need to cancel

Email hello@orfy.io.

Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.

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