I cannot download my photos

• Open the booking and check the amount paid against the total.

• The download button does nothing
• The gallery says locked
• I can see previews but not the originals

• The balance has not been settled yet.
• The vendor has uploaded previews but not the final files.
• The download link has expired and needs to be reopened from the gallery.

1. 1Check the booking is fully paidPreviews are available earlier, but originals unlock on full payment.
2. 2Open the gallery from the bookingAlways start from the booking rather than an old link — download links are time-limited by design and are reissued when you open the gallery.
3. 3Try a different network or browserLarge downloads can fail on an unstable connection.

The originals download at full resolution.

• Contact support with the booking ID if the booking is fully paid and the gallery is still locked.

• Your account email
• The booking ID
• What you see when you press download
• Your browser and device

Email hello@orfy.io.