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My photos have not arrived yet

Editing takes time, and the delivery date is the one agreed in your package. The booking shows where you are in the process.

Photo deliveryFor clientsLogin required

Before you begin

  • Check the delivery timing stated in the package you booked.

Symptoms

  • The session is done but there are no photos
  • The gallery is empty

What to do

  1. Check the booking statusSession done means the shoot happened; Photos uploaded means the gallery is ready.
  2. Message the vendorAsk for an expected date. Keep it on Orfy so there is a record.
  3. Escalate if the agreed date has passedContact support with the booking ID and the delivery terms from the package.

Expected result

You get a clear delivery date, or support steps in.

What to send support

  • Your account email
  • The booking ID
  • The session date
  • The delivery timing stated in the package

Email hello@orfy.io.

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