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What an error message means

Most errors are one of a handful of situations, and most have something you can actually do.

TroubleshootingFor everyoneNo login required

Symptoms

  • I see an error code
  • A page says something went wrong

What to do

  1. Not signed inYour session ended. Sign in again and retry.
  2. Not allowedThe account you are signed in as cannot do this — often the wrong one of two accounts.
  3. Not foundThe page or item does not exist, or was removed. Navigate from your bookings rather than an old link.
  4. Already doneThe action was already completed, often by a double click. Reload before retrying.
  5. File too largeExport smaller and upload again.
  6. Too many requestsSlow down and wait a minute. This is a protection, not a fault.
  7. Something went wrong on our sideRetry in a few minutes. If it persists, report it — a repeatable server error is worth knowing about.

Expected result

You know whether to retry, sign in, or report it.

What to send support

  • Your account email
  • The page address
  • The exact message
  • What you were doing

Email hello@orfy.io.

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