The site or app is not working
Most of these clear with a hard refresh. Orfy caches pages so it works on a weak connection, and an old cached copy is the usual culprit.
TroubleshootingFor everyoneNo login required
Symptoms
- A page will not load
- A button does nothing
- I am seeing old information
Most likely causes
- An old cached version is still loaded.
- The connection dropped mid-request.
- A browser extension is blocking part of the page.
What to do
- Reload the page fullyClose the tab and reopen it, or reload while holding Shift.
- Try another networkSwitch between Wi-Fi and mobile data — this separates a site problem from a connection problem quickly.
- Try a private windowThis rules out extensions and any stored state.
- Check the known issues pageIf it is something we already know about, it will be listed there with any workaround.
Expected result
The page loads and shows current information.
If the issue continues
- Contact support and say what you did, what you expected and what happened instead.
What to send support
- Your account email
- The page address
- Your browser and device
- A screenshot of any error
Email hello@orfy.io.
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