Understanding your balance
Booked value is not available balance. Two things sit between them: whether the booking has settled, and the platform fee.
Earnings and withdrawalsFor Login required
Symptoms
- My balance is lower than I expected
Most likely causes
- Some bookings have not completed yet.
- The platform fee is deducted before payout.
- A withdrawal is already in flight against the balance.
What to do
- Check which bookings have completedEarnings become available as bookings complete, not when they are requested.
- Account for the platform feeThe standard rate is 10%, or 4% for founding vendors.
- Check for a pending withdrawalMoney already requested is no longer available to request again.
Expected result
Your available balance reconciles against your completed bookings.
What to send support
- Your account email
- Your studio name
- The bookings you expected to be counted
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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