I think someone else has access to my account
Change the password first — everything else can wait a minute. That is what ends the other person's session.
Account and sign-inFor everyoneLogin required
Before you begin
- Do this from a device you trust, not a shared or public one.
Symptoms
- I see activity I did not do
- My details changed without me
What to do
- Change your Orfy password immediatelyThis ends sessions elsewhere and locks the other person out.
- Change your email password too, if you reused itWhoever has your email can reset everything else.
- Check your payout details if you are a photographerChanged bank details are the usual goal of taking over a photographer account.
- Tell support what you sawReport it even if you have already regained access — we can look at what happened.
Expected result
You are the only one with access, and anything that changed has been reviewed.
What to send support
- Your account email
- What you noticed and roughly when
- Anything that changed that you did not change
Email hello@orfy.io.
Never share your password, a one-time code, your full card number or your CVV. Orfy support will never ask for them.
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