My upload keeps failing

• The upload stops partway
• "File too large"
• My iPhone photos will not upload

• The file exceeds the size limit.
• An unusual format the browser cannot decode.
• The connection dropped partway.
• The tab was backgrounded on a phone.

1. 1Check the sizeIf you see a "file too large" message, that is the limit — export at a smaller size and retry.
2. 2iPhone photos are fineHEIC and HEIF are accepted. If one specific file fails, export it as JPEG and try again.
3. 3Upload fewer at a timeSmaller batches survive a shaky connection far better than one large one.
4. 4Keep the tab in the foregroundPhones suspend background tabs, which kills an upload in progress.

The files upload and appear where you put them.

• Tell support which file fails, its size and format, and the message you see.

• Your account email
• The file size and format
• The exact error message
• Your device and browser

Email hello@orfy.io.